Privacy Policy
This website is owned and operated by AD Pest & Termite Control ABN: [ 76991175496]. The website may be linked to websites operated by associated entities or partners with whom AD Pest & Termite Control has agreements that allow access to our web platform and services.
References to “we”, “us”, and “our” include AD Pest & Termite Control and, where relevant, associated entities.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. This policy outlines how AD Pest & Termite Control collects, uses, stores, protects, and manages personal information provided by customers, website visitors, and other individuals who interact with us.
This Privacy Policy applies solely to AD Pest & Termite Control and our website. We are not responsible for the privacy practices, policies, or content of third-party websites, businesses, or service providers that may be linked to or referenced on our website.
AD Pest & Termite Control is committed to protecting your privacy and handling personal information in a secure and responsible manner. We take reasonable steps to safeguard personal information and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the details below:
Email: info@adpest.com.au
What Is Personal Information?
“Personal Information” has the same meaning as defined in the Privacy Act 1988 (Cth). It refers to information or data that identifies you or could reasonably identify you, either on its own or when combined with other information.
Examples of Personal Information include:
Full name
Email address
Phone number
Postal address
Any opinions or information provided about an identifiable individual
This Privacy Policy applies to all Personal Information collected through your use of this website and our services, regardless of how it is collected.
What Types of Personal Information Do We Collect?
Principle
By providing your information, accessing this website, or using our services, you consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.
The Personal Information we collect depends on how you interact with AD Pest & Termite Control and whether you are a registered user or a general visitor to our website.
Information we may collect includes:
Name
Email address
Postal address
Phone number(s)
Country of residence
Age
Gender
Employment details
Information required to provide our services
How We Collect Personal Information
We collect Personal Information that you voluntarily provide when you:
Contact us via our website
Contact us by phone, SMS, email, or social media
Register to use our services
Request a quote
Make a booking
Complete surveys, forms, or questionnaires
Submit information through our website
Subscribe to newsletters or updates
If you become a registered user, we may also collect information when you:
Sign up for newsletters and email updates
Communicate with us via contact forms, phone, SMS, email, or social media
Use our services and interact with our website
Website Usage and Services
We may collect information when you:
Browse or interact with our website
Use any services or features connected to our business
We may request Personal Information such as your name, email address, phone number, and other details required to verify your identity and provide services to you. This may also include security-related questions and answers where necessary.
If payments are made through our services, we may collect billing information such as credit or debit card details, expiry dates, verification numbers, and other payment-related information. All payment processing is handled securely through trusted third-party payment providers.
Anonymous Use
Where practical, you may browse our website anonymously or use a pseudonym.
However, certain services require accurate Personal Information to function correctly. If you choose not to provide the information requested, we may be unable to:
Respond to your enquiries
Process bookings or service requests
Provide requested information
Deliver services effectively
Grant access to certain website features
How Do We Use Your Personal Information?
Principle
We use your Personal Information to provide, manage, and improve the services offered by AD Pest & Termite Control.
Our Policy
We may use your Personal Information for the following purposes:
To register you for our services
To provide products, services, or information you request
To manage your account and provide customer support
To process payments for services provided
To understand customer needs and improve our services
To improve website functionality and user experience
To conduct marketing, promotions, and business communications
To respond to enquiries, feedback, or complaints
We may also send you electronic communications such as service updates, promotions, newsletters, and special offers where you have consented to receive them or where there is a reasonable expectation based on your existing relationship with us.
All electronic communications will clearly identify AD Pest & Termite Control. You may opt out of receiving marketing communications at any time by:
Clicking the unsubscribe link included in our emails, or
Contacting us at info@adpest.com.au
Do We Disclose Personal Information to Third Parties?
Principle
We treat all Personal Information as confidential and take reasonable steps to protect it.
Our Policy
We may engage trusted third-party service providers to assist in operating our business and delivering our services. These providers may include:
Website hosting providers
Cloud storage and data management providers
Security and backup service providers
Payment processing providers
Email and communication service providers
These third parties may access Personal Information only to the extent necessary to perform services on our behalf. We take reasonable steps to ensure they comply with applicable privacy obligations.
We may disclose your Personal Information without prior notice or consent in the following circumstances:
To related entities or business partners
To professional advisers such as lawyers, accountants, or consultants
In connection with the sale, transfer, merger, or restructuring of our business
To law enforcement agencies where unlawful activity is suspected
Where required or authorised by law
Except as described above, we will not sell, rent, lease, trade, or otherwise disclose your Personal Information unless:
You have provided consent
Disclosure is required by law
Disclosure is necessary to protect the rights, property, or safety of AD Pest & Termite Control, our customers, or the public
With your consent, we may share information with third-party providers for the purpose of delivering requested services or communications.
We may also disclose aggregated or de-identified information that does not identify any individual for reporting, analytics, research, or business improvement purposes.
Third-Party Service Providers
Our relationships with third-party providers are governed by contractual arrangements requiring confidentiality and compliance with applicable privacy obligations.
Where a third-party provider stores or processes Personal Information outside Australia, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy requirements.
Information That Is Not Personal Information
We may collect and use non-identifiable information about website usage through analytics and tracking technologies.
This may include:
Number of website visitors
Pages viewed
Time spent on pages
Device and browser information
General user activity patterns
This information does not identify individuals and is used to improve website performance, customer experience, and service delivery.
From time to time, we may use or disclose aggregated or de-identified information for business purposes, including:
Understanding customer trends and preferences
Improving marketing and service offerings
Supporting research and business development
This information cannot reasonably be used to identify any individual.
We may also de-identify Personal Information through encryption or similar processes so that it no longer identifies you. Once de-identified, this information may be used or disclosed for analytical, business, or commercial purposes, including to parties located outside Australia.
Cookies
Cookies are small data files stored on your device when you visit a website. They help the website recognise your browser and improve your browsing experience.
A cookie may store information used to track pages visited and user preferences. Cookies cannot access data on your device or read files created by other websites. Any Personal Information stored in cookies is limited to information you voluntarily provide.
We may use cookies to:
Understand how users interact with our website
Improve website functionality and user experience
Personalise content based on your preferences or location
Manage user sessions
Collect website traffic and performance analytics
You can disable cookies through your browser settings or delete them at any time. However, doing so may affect the functionality of certain features of our website.
How Do We Protect Your Personal Information?
Principle
We take reasonable and appropriate steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our Policy
All Personal Information provided to us is handled securely using industry-standard technologies and safeguards, including Secure Socket Layer (SSL) encryption where applicable.
SSL encryption helps protect sensitive information transmitted through our website.
Where appropriate, we may also use encryption methods to protect stored information, including login credentials and account-related data.
You should keep your passwords and account information confidential at all times. If you share your password with others, you may be responsible for activities conducted through your account.
Please note that while we take reasonable steps to secure Personal Information, no method of transmission over the internet or electronic storage can be guaranteed as completely secure.
We cannot guarantee the security of information transmitted via email or over the internet, and any such transmission is undertaken at your own risk.
Access to Personal Information is restricted to authorised employees, contractors, and service providers who require access to perform their duties. We maintain internal policies, procedures, and staff training to support privacy and data protection obligations.
Cyber Security and Limitation of Liability
While AD Pest & Termite Control takes reasonable steps to protect Personal Information using industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure.
Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
You acknowledge that:
Internet communications carry inherent security risks
We cannot guarantee protection against all cyber threats
Events such as hacking, malware, ransomware, or unauthorised access may occur despite reasonable safeguards
We are not responsible for security breaches caused by third parties or events beyond our reasonable control
To the maximum extent permitted by law, AD Pest & Termite Control will not be liable for any loss, damage, or harm arising from unauthorised access to Personal Information where reasonable security measures have been implemented in accordance with applicable laws.
If a data breach occurs that is likely to result in serious harm, we will respond in accordance with our obligations under the Privacy Act 1988 (Cth), including notification requirements where applicable.
Links to Other Websites
Our website may contain links to external websites that are not owned, operated, or controlled by AD Pest & Termite Control.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Payment Card Information
We may use secure third-party payment providers to process payments for services offered by AD Pest & Termite Control.
We do not store complete credit card or debit card details on our systems. Payment information is processed securely by trusted third-party payment providers in accordance with their own security and compliance requirements.
Where Is Your Personal Information Stored?
Personal Information collected by AD Pest & Termite Control is stored securely on servers located in Australia and through trusted third-party service providers.
In some circumstances, data may be stored or processed on servers located outside Australia, including in countries such as the United States and other international jurisdictions.
These countries may have privacy laws that differ from Australian privacy laws and may permit access to data by foreign government agencies under applicable legislation.
Where Personal Information is transferred or stored overseas, we take reasonable steps to ensure our service providers maintain privacy protections consistent with Australian privacy requirements.
By using our website, submitting enquiries, or engaging our services, you acknowledge and agree that:
Your Personal Information may be disclosed to trusted third-party hosting providers
Your information may be stored or processed on servers located outside Australia
You consent to this cross-border disclosure and storage as part of our service delivery arrangements
We may update our hosting or technology arrangements from time to time and will update this Privacy Policy where required.
How Can You Access Your Personal Information?
Principle
You have the right to request access to the Personal Information we hold about you and request corrections if information is inaccurate, incomplete, or out of date.
Our Policy
Before processing any request, we may need to verify your identity.
Once verified, we will:
Acknowledge your request within 14 days
Aim to provide access within 30 days where reasonably practicable
In some cases, a reasonable administrative fee may apply where significant resources are required to locate, retrieve, or prepare requested information. If applicable, we will advise you of any fees before proceeding.
In limited circumstances permitted by law, we may refuse access to certain information. Where this occurs, we will provide reasons and consider alternative ways to make information available where appropriate.
For requests relating to your Personal Information, please contact:
Email: info@adpest.com.au
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, services, technology, or legal obligations.
We encourage you to review this Privacy Policy periodically to stay informed of any updates.
Complaints
If you believe we have not handled your Personal Information appropriately, please contact us so that we can investigate and attempt to resolve the issue.
If you remain dissatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: https://www.oaic.gov.au
Phone: 1300 363 992
The OAIC generally requires that you first raise your concerns directly with us before they will investigate a complaint.
Complaints may also be submitted to our Privacy Officer using the contact details provided on our website.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your Personal Information, please contact us:
AD Pest & Termite Control
Email: info@adpest.com.au
If you contact us by phone, we may ask security questions to verify your identity before providing access to personal information or making changes to your account.
We may retain records of communications for administrative, legal, compliance, and service-related purposes.